facebook tracking

Customer success specialist

Are you ready to take the next step in your career and want challenges that makes you grow? Then we have the perfect job for you - We are looking for our next Customer Success specialist that want to help us grow as big as our dreams are.

For us the customer always comes first, if it’s not good for them it’s not good for us. That mindset has so far made us the most used email marketing service in Sweden with over 35,000 happy users. But we’re not stopping there, our goal is to be the world's most used email marketing service for small businesses.

As a customer success specialist your main focus will be...

To help our customers grow their businesses through email marketing and making sure they get maximum value from our service. You will coach customers in everything from email marketing strategies to technical functions in the tool. 

More specifically, during the first year your main focus will be:

  • Give support to customers primarily via mail and phone. After your first three months you are expected to be able to handle around 50 customer requests a day

  • Proactively help customers understand email marketing and our tool better through PDFs, guides, webinars etc leading to less support and happier customers

  • Create a world class customer experience that our customers talk about with everyone they know

What kind of skills and experience do you need for this job

A proven track record of being able to quickly understand what the customer need and developing long term relationships by setting them first. You have most likely worked in sales, marketing or support before and have the ability to explain technical things in a non technical way and a broad understanding of online marketing and especially email marketing. You are fluent in English and Swedish

If you think this sounds like the perfect opportunity for you then apply as soon as possible - we are waiting for you!

Questions? Please contact Martin at martin@getanewsletter.com and he will be happy to answer all of your questions.

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Nytorgsgatan 17
11622 Stockholm Directions info@getanewsletter.com +46 (0)8-58080043

Why you should join us

You will be able to manage both work and life

​We know that it can be hard to put together all of the different pieces of your life, with flexible work hours it gets a lot easier. Here you can start your work day between 7 am to 9 am, whatever is the best option for you. If you for some reason not able to come into the office, there will be no problem. You’ll be able to manage your work, just like if you were at the office​.

​You will have influence ​

​If you never challenge yourself, you will never reach your full potential. Therefore, we encourage each co-worker to think outside the box and be innovative. If you have an idea that will make the tool or a daily task better or more effective, then you will have the opportunity to make that change. Here at Get a Newsletter we take decisions from the bottom-up and not the other way round. 

​You will be a part of a great team​

If you decide to join us you will not only have benefits like pension, insurance for accidents and sickness. You will also be a part of a great team. The best team does not only work well together during work, they also work well together outside the office. Therefore (also because we want to) and when we have the time (between life and family), we like to do activities​​ together, for example: 


  • ​Go out for lunch every Friday. One of our favorite places to go to is Bun meat bun.


  • Activities such as dinners, cinema, bowling, after works and much more. 



Workplace and culture

Here we could have written a text filled with clichés, but how authentic would that be? We will instead describe how a workday, more or less, would look like.

After you have said hi to Emma and Mattias (they are the ones that arrives first to the office) you can start your day with a fresh brewed cup of coffee. When Simon arrives, he makes sure music plays through the speakers. Around ten, everyone is gathered for coffee break where we for example talk about conspiracy theories. You can eat your lunch at the office or go out for lunch (Simon will recommend Amida, but there are a lot more restaurants to explore). You may also during the day hear Lotta's infectious laugh when she is talking to our customers - and there you have a pretty typical day.​

Already working at Get a Newsletter?

Let’s recruit together and find your next colleague.

email
@getanewsletter.com
Teamtailor

Applicant tracking system by Teamtailor